expense claim error to add banking information

[sachinb23]

Hi,  I Cannot submit claim due to following error. Neither finding any tab to add banking details as instructed in the error.

" 

Action: Missing banking data. Provide bank details using this link: http://wwwin-cfnprd.cisco.com/. You will not be able to submit your report until banking data is updated in Concur which can take up to 48 hours. After bank update, you must resave your Report Header > Report Date to the current date before submitting your report. " 

Kindly help here to resolve this..

[PoojaKumatkar]

Hi @sachinb23 ,

I’m not entirely sure where the bank details need to be updated—whether in your Concur profile or in the external system referenced in the error message. Since the link is secure, it may not be accessible to external employees.

However, if the update needs to be done in your Concur profile, you can follow the steps below and check whether the Bank Information option is available under Expense Settings.

If option is not visible, then I would suggest reaching out to local Concur Administrator for further assistance.

Video - assets.concur.com/concurtraining/cte/en-us/cte_en-us_exp-pay_activating-direct-deposit.mp4

If this answers your query, then please marks solution as accepted.

[KevinD · Accepted solution]

@sachinb23 I've seen this before. Your company feeds banking information into SAP Concur from another system. You'll need to click the link provided in the message to enter your bank information. Once entered, all you can do is wait for it to then feed over to SAP Concur.