expense accrual report entries not showing up

[kchin]

Hi 

I am running the standard expense accrual report and i have one employee that her data is not showing up.  Her expenses have not been submitted yet however i have other employees that have not submitted their reports for the month and they show up on my accrual report.  why is her's different? Why are they not showing up on this report?

Thanks

Karen

[PoojaKumatkar]

Hi @kchin ,

Could you please review the points below and verify whether the user's transactions meet these conditions?

1. Transaction Date Outside the Accrual Period
• Verify that the employee's expense transaction dates fall within the date range covered by the accrual report.
2. Expense Type or Payment Type Exclusion
• Check which payment type is selected in transaction and is that matching with your filter criteria selected in accrual report.
3. Country/Region
• Check which country (city of purchase) is selected in transaction and is that matching with your filter criteria selected in accrual report.
4. Expense Entry Status
• Confirm that the expenses are actually saved in Concur and not still pending import, draft creation, or missing required information.
• Depending on the report configuration, only expenses attached to an expense report (even if unsubmitted) may be included.

May be one of the condition is not meeting hence it is not reflecting in accrual report result.

If this answers your query, then please mark solution as accepted.

[kchin]

Hi Pooja

thanks for getting back to me. see answers below

1. Transaction Date Outside the Accrual Period
• Verify that the employee's expense transaction dates fall within the date range covered by the accrual report. YES, i ran from Jan - today and the transactions posted in late April and May.
2. Expense Type or Payment Type Exclusion
• Check which payment type is selected in transaction and is that matching with your filter criteria selected in accrual report. these are all corp card amex expenses
3. Country/Region
• Check which country (city of purchase) is selected in transaction and is that matching with your filter criteria selected in accrual report. i only have one country region.
4. Expense Entry Status
• Confirm that the expenses are actually saved in Concur and not still pending import, draft creation, or missing required information. all not pending
• Depending on the report configuration, only expenses attached to an expense report (even if unsubmitted) may be included. they are attached to her May expense report but its not populating in my accrual report. Other employees that have an unsubmitted May report is coming up in my accrual report. just not this person.

[PoojaKumatkar]

Hi @kchin ,

Can you try below:

• Run report only for April and May . Before that check whether user report and transaction date is from April/May 2026 and Not from 2025. Sometimes we missed to observe transaction year.
• Check expense entry city of purchase Country (ex. US) and employee profile level country of residence (ex. IN). Select same country/countries (ex. US, IN) in accrual report prompt.
• Check whether employee has marked expense entry as "personal" by selecting personal experience do not reimburse check box. Yes or No. If it marked as "personal" then I assume transaction shouldn't appear in report. If marked "not personal" then it should appear.
• Current status of the report should be not submitted or any other except "approved" or "paid". Also check in audit trail whether that report is previously rejected/sent back. 

After completing all of these checks, try selecting the appropriate prompt filters as suggested and see if that resolves the issue. Some of these factors may not be related, but I’d still like to test them and see what happens. Let's give it a try.