card transaction not showing in Concur after 2 weeks

[dsmother]

I see the card transactipn in the Citimanager app but it is not showing in Concur.  Any suggestions how to get the transactions to re-sync?

[grodriguezproje]

Hi @dsmother 

You would need to raise an IT Ticket within your company and then the Concur Administrator can check the missing transactions.

Could be for different reasons like:

- You have a new card and the card needs to be assign to your profile.

- Prior the card assignment were some pending transactions that need to be linked to your profile.

In any case your Concur company administrator will know what to do.

I know this is not the final solution for your case but i think is the right way in order to find a solution 

If this answers your query, then please mark solution as accepted.

Thanks!

[PoojaKumatkar]

Hi @dsmother ,

In addition to @grodriguezproje response other possible reasons could be as below:

1. If card is already assigned but transactions are not visible then possible that those transactions could be hidden for employee. If this is case, then credit card admin need to unhide or make those transactions visible to employee. Once that is done you will see those transactions in your profile.

2. Possible that bank has not yet sent those transactions and that's the reason it is not imported into Concur and visible to you. In this case card admin need to check with bank or they can ask for credit card statement where they can check whether those transactions are sent to Concur or not. 

To check this you can reach out to your company Concur Adminstrator.

If this answers your query then please mark solution as accepted.