You have an e-receipt or travel data, but no matching credit card transaction.

[JLynch10]

hello, I'm unable to submit my expense report as I have the error below.

It was a cash payment not a credit card payment, as I forgot my card. The hotel was booked through concur.  Please can you advise how I can submit this report. 

ERROR:

You have an e-receipt or travel data, but no matching credit card transaction. Please wait until your credit card transaction imports into Concur Expense to add this e-receipt. 

[samasuraj]

Hi @JLynch10 

Topic: You have an e-receipt or travel data, but no matching credit card transaction.

Please check the below. Hope this helps.

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This error occurs because SAP Concur is expecting a matching Corporate Card transaction for the Hotel e-receipt, but the hotel was actually paid in cash. So, Concur cannot match the e-receipt to a Corporate Card transaction.

Actions:

1. Go to Expense → Available Expenses.
2. Open the hotel e-receipt or travel itinerary entry.
3. Create a separate hotel expense manually in the expense report.
4. Select Payment Type: Cash / Out of Pocket, if available.
5. Enter the hotel amount, dates, and required itemization.
6. Attach the Hotel receipt
7. Save and submit.
8. Remove the unmatched e-receipt/travel-data entry from the report, if permitted, without deleting the underlying booking.

Do not change the Payment Type of an imported Corporate Card transaction or create duplicate expenses.

If the error persists, contact your Concur Administrator to review the matching audit rule and permitted exception process.

Cash-paid hotel expense should not require a Corporate card transaction, but Company-Specific Audit Rules may block submission.

Since the hotel was paid in cash, reimbursement should be processed as an Out-of-Pocket expense, not as a Corporate Card transaction.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant