You are currently not set up to use any Concur products. Contact your Concur Administrator for assis

Anadeem · ‎Mar 9, 2026

Hi Please could you help us with the below request:

We cannot get into SAP Concur I get the following error message

You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.

I have already cleared my cookies and tried another browser but still the issue persists.

Many thanks

Amir

KevinD · ‎Mar 9, 2026

@Anadeem did you just start receiving this message? Was everything working previously and this just started happening or are you new to using SAP Concur?

Thank you,
Kevin
SAP Concur Community Manager
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JMARRE · ‎Mar 10, 2026

Hello Kevin,

We meet the same issue on our side and we lost the link to create a support ticket. I have the feeling this issue appears with the new interface?

Thank you for your help

KevinD · ‎Mar 11, 2026

@JMARRE the interface change happened a few weeks back, so I don't think they are related.

Thank you,
Kevin
SAP Concur Community Manager
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JMARRE · ‎Mar 11, 2026

Hello Kevin,

We are a small company so we don't use Concur all the time 😉

But even if it's not related, what is the solution to fix this issue? We didn't change the permissions or other setup related to permissions. And cleaning the cache or use an other web browser doesn't change anything.

Thank you for your help.

Anadeem · ‎Mar 10, 2026

Hi Kevin,

I was previously using SAP Concur as normal in the last 24 hours I have not been able to get back into SAP. I have checked with non admin employees and they are unable to login into SAP Concur either. Please see the screenshot of the Error message I am getting.

KevinD · ‎Mar 10, 2026

@Anadeem I see you have entered a support ticket for this. They will be able to better investigate the issue. Once it is resolved, could you come back here and provide what the resolution was, please? This could help others in the future.

Thank you,
Kevin
SAP Concur Community Manager
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Erica26 · ‎Mar 10, 2026

Hello,

I'm attempting to use concur to book a flight and hotel for an upcoming business trip.

Thanks,

Erica Anderson

KevinD · ‎Mar 11, 2026

@Erica26 can you provide any more details, please?

When you say "attempting" are you not able to book a flight due to an error?

Thank you,
Kevin
SAP Concur Community Manager
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