You are currently not set up to use any Concur products. Contact your Concur Administrator for assis

[Jsheldon60]

Hi

This message appears when I log in (below) I am admin on the account and the system was working fine 2 hours ago. At least one other user reports the same. How can this be resolved?

You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.

[bhuggins]

Similar issue for us to, though we still have access to the travel module only, have lost expense and invoice. This has been raised as a P1 with SAP.

[mauricio_rami]

Users in our organisation are also affected by this issue

[rbutterworth]

Same issue here, can't get to the support page to raise it.  I've emailed our account manager.

The mobile app is missing most buttons too, and emailed receipts aren't working.

[rbutterworth]

The P1 support phone number isn't working either.  Fun!

[PoojaKumatkar]

Hi @Jsheldon60 , 

Attaching below article for your reference purposes.

From your end, please try the following steps:
1. Clear your browser cache and cookies, or try accessing the system using a different browser.
2. Contact your Concur Administrator and ask them to verify whether your profile has either the Expense User or Expense Approver role assigned.

3. Wait for 24 hours and try again. In such cases, the issue often resolves automatically within a few hours.

Please note that to access Concur, a user must have at least one role. If the required roles were removed from your profile for any reason, that could be causing the error message. 

If above two options doesn't resolve the issue then we can take Kevin's help here. @KevinD - Can you please help here. 

If this answers your query, then please mark solution as accepted.

[rbutterworth]

Our account manager has confirmed that this is a major outage and is being worked on urgently.  For completeness:

1. Clear your browser cache and cookies, or try accessing the system using a different browser.

Done - makes no difference.

2. Contact your Concur Administrator and ask them to verify whether your profile has either the Expense User or Expense Approver role assigned.

I am the administrator.  This was all working yesterday for all users, and is not for anyone today.

3. Wait for 24 hours and try again. In such cases, the issue often resolves automatically within a few hours.

Hmm

[Jsheldon60]

That's what they told me and 1. does not work, 2. I am the administrator 3. holding pattern while they try and fix it.

Humpf

[PoojaKumatkar]

Hi @rbutterworth ,

Lets wait for 24 hours then. Hopefully,  It will get automatically resolved. 

[anthonyL]

Our organization has the same problem, we only see the Travel module.

"Wait 24 hours and try again" is downright disrespectful.

[rbutterworth]

Yep - good job this is mid-month, not at the deadline for our monthly submissions, or I'd have some pretty unhappy (and out of pocket) users.

[KevinD]

While I can help with about 90-95% of the issues people raise here on the Community, this falls into the 5-10% that are out of my hands. System outages are out of my area of expertise and pay grade. 

[Jsheldon60]

While I completely understand and appreciate that as I have often been in the same boat, it would be helpful if we were just told this is an outage and we are working on it and then we were given updates on status.

Thanks

Jan

[khatch]

Completely agree! 

[DebbieOliver]

Has anyone received any official notifications for the outage and an estimated resolution time?

[Jsheldon60]

Nothing so far.

[rbutterworth]

This seems to be back up and running.  Suspiciously, I got a pop-up about new features so I wonder if it was a borked upgrade that caused the outage.

[Jsheldon60 · Accepted solution]

Thanks for letting us know, I am back in as well. Have a good evening.