Why is Concur Not Recognizing E-receipts??

[toriehigh]

Anyone else running into this issue?  An e-receipt is attached to an expense line, but it is still being flagged with the Receipt Required icon, and the system will not allow the user to submit the report.  I've opened a case, but haven't heard back, so I'm curious to see if I'm the only lucky one who has users unable to submit.  Of course today is our expense report due date, and my peoples are freaking out!

Thanks!

Torie Hightower

[Jeremy · Accepted solution]

We had the same issue last week.  After opening a ticket, we were provided with the below information.  After going through the steps, it is working as expected again.  (edited as some of the html did not copy over properly)

Details

An employee has attached E-receipt to his expense report, but the report still shows the alert/exception message requesting the user to attach a receipt.

Environment Expense > E-Receipts

Edition  Professional

Resolution/AnswerCauseAdditional Information To clear this warning message, a condition will need to be added to all Receipt handling receipt limits. Administrators with the Expense Configuration Administrator (Restricted) role can make this change. Go to Administration > Expense > Expense Admin > Receipt Handling > Receipt Limits   Click on rule you want to modify to include e-receipts  Click Modify  Click Next  On Conditions page, click Insert  Select Entry from drop-down  Find and click Has e-receipt in right side menu  Select Equal  Select No  Click Done to add the condition

In the NextGen UI, the receipt handling rules are no longer hardcoded to accept that e-receipts meet image requirements.  Clients who want to maintain their current system behavior, that is to continue to accept e-receipts to meet image requirements, will need to configure a custom receipt rule.

For updated information regarding this change, you can review the November Release Notes.

[toriehigh]

Thanks Jeremy!  Apparently the information on this change was buried in the Release Notes.  Unfortunately, as a team of one, I don't always have time to review those when they come out.  I provided some feedback that a potentially disruptive change like this should probably be more widely communicated.  At least it was a quick fix!

[joemann76]

Is this done on an individual basis or at the enterprise level? 

[KevinD]

@joemann76 the solution provided by @Jeremy is for the entire site, not an individual basis.

[joemann76]

Kevin, this came back from my Concur team, they said it is turned on but I have travelers it is not working: