When does Airfare Expense show as Available Expense

[glarson]

When does an airfare expense (booked with Concur Travel) show in Available Expenses? Is it when it gets charged to the credit card on file which I assume with airfare is at the time of booking? 

[KevinD]

@glarson great question...items booked in Concur Travel should show in Available Expenses once the booking/reservation is completed. It doesn't have to be charged to a card to appear. If not charged to your card as of yet, it appears as an Itinerary Item (Reservation). 

[Harsha]

@KevinD - Hi Kevin, Sorry to bring up this old question. We recently introduced Concur Travel and the Airfare doesn't always show up under available expenses. Our TMC mentioned that they have turned on auto receipts but still it is inconsistent. Is there a setting or am I missing something? Can you please direct me to any training document regarding this?

Regards,

Harsha

[KevinD]

@Harsha if Airfare is not consistently appearing for users, then that is likely an issue that our Support team would need to look into. 

Travel itinerary items have two things: The reservation item and the e-receipt. Is it just the e-receipts not coming in or are you not see the Reservation items for Airfare?

[Harsha]

Hi @KevinD , 

Thank you for your reply. I am not entirely sure as Concur Travel is new to me. I am referring to the airfare that shows up under Available expenses (I don't know if this is e-receipt or reservation).

Regards,

Harsha

[KevinD]

@Harsha if you give me the name of an employee's expenses I can look at, I can tell. Usually for Airfare, it is the airfare itinerary item and the e-receipt together, then eventually the company card charge for the expense. 

Please send the employee's name in a private message, not here on this thread for privacy purposes.