Vendor Location - all the same

[jdisney]

When looking at my expense report all charges are listed as the vendor location Houston, TX (earlies expense is for airline that states Houston, TX as vendor location) but that is not the case - is there a way to change it? It does not show when printed but on screen it does.

[dlamont]

@jdisney you should be able to edit the field, as long as the report has not been submitted. If you are unable to edit the field, either check with your company's Concur admin, to see if the field was intentionally locked down (as fields can be configured to be uneditable) or check with support.

[KevinD]

@jdisney I'm in your profile looking at an expense report and I'm not seeing what you described. I also looked in your Available Expenses and I see various locations. 

[jdisney]

This is not in my expense report - it is in one of our travelers (Matthew Main). It is his February expense report that I believe he has submitted with a note sayng the information is incorrect.  But I looked at it and says Houston on all his expenses (not on printed but on screen). 

[KevinD]

@jdisney here is what is happening...your site has the City field hidden, but also set to copy down from Expense Entry. See my screenshot. What this does is for company card transactions, the City information is contained in the card details. Then when a user creates a manual entry, the City copies from the previous card entry that was added and is visible when viewing expenses from Available Expenses or when viewing the report. 

The good thing is, that for domestic expenses, nothing is affected by the city. If the user were to travel internationally, that could pose some issues with exchange rates. 

I believe this can be fixed by setting the Copy down source to None. If you have full site access, you can do this or if no, submit this to Concur Support.