J-Wo
Occasional Member - Level 2

Upload receipt from Outlook not working on iPad

On the iPhone, this feature is working fine. I can open an email PDF attachment from Outlook for iOS, click the 3 dots (…), select Share, then choose SAP Concur. This opens the SAP Concur app for iOS, which shows a preview of the PDF with the prompt “Would you like to upload this receipt now”? You can then proceed with clicking Upload, and the receipt is imported as expected.

 

However on the iPad, this workflow is broken. Instead of showing a preview of the PDF, nothing happens after selecting Share. SAP Concur opens but that’s it. Have already tried deleting and reinstalling both apps, and rebooting my iPad.

 

Working on: iPhone 17 Pro, iOS 26.3, Outlook v5.2606.0, SAP Concur v10.28.1.2602031602

Not working on: iPad Air 6th Gen (M2), iPadOS 26.3, Outlook v5.2606.0, SAP Concur v10.28.1.2602031602

2 REPLIES 2
KevinD
Community Manager
Community Manager

@J-Wo the mobile app is now on version 10.29. If you haven't updated the app, give that a try and see if the issue persists.


Thank you,
Kevin
SAP Concur Community Manager
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J-Wo
Occasional Member - Level 2

No change after update. I even deleted the old version, reinstalled, and rebooted my iPad.