Upload Receipt - "Processing" is stuck

[loic_nouvel]

Hello,

I'm trying to upload receipts and it's indicating "Processing" and nothing happens.

It is stuck for ever.

Can you please help?

Enclosed a screen shot.

Note : I tried on different browsers, Chrome, Edge, also by using an incognito window, I also tried different pdf files but the issue persists.

It was working before, I have the issue since yesterday.

Thanks.

[PoojaKumatkar]

Hi @loic_nouvel ,

Can you please try reducing size of your receipt and try uploading. Let's see if it works.

If you are using iphone to capture receipt images and want to see how to reduce size then you can refer to my suggested solution in below similar community post:

https://community.concur.com/t5/Concur-Expense-Forum/question-related-to-Receipts/m-p/94677

If this answers your query, then please mark solution as accepted.

[loic_nouvel]

Hi @PoojaKumatkar ,

the pdf size is very small, 20KB.

We have the issue for several people from different PC.

We have also the issue from a mobile phone by uploading an image.

So we have the feeling that there is an issue on Concur side, perhaps only for our company?

A ticket has been opened but the response is that the problem is on our side 😞

Thanks.

[PoojaKumatkar]

Hi @loic_nouvel ,

Don't worry. If size is too small then there must be some other issue. Let's take Kevin's help here, I'm sure he will be able to help you.

@KevinD - Can you please help here.

[KevinD]

@loic_nouvel if you could please write out the steps you took to upload the receipt, that will help me a little bit. It's possible the imaging service may be experiencing an issue. Also, is this your own Available Expenses or someone else's? If someone else's, please private message me their name.

The steps to recreate the issue you can post here in this thread, though.

[loic_nouvel]

I tried 2 different paths:

1. By uploading the pdf files via Upload Receipt in the "Available Expenses" view

2. By creating a new report, then "Add Expense"/"Upload Receipts"

Enclosed some screen shots.

Thanks.

[loic_nouvel]

it's my own expenses.

[matthewshaw]

I’m experiencing this too with the mobile app. I believe it’s an issue with the ExpenseIt tool.

my post: https://community.concur.com/t5/Concur-Expense-Forum/ExpenseIt-in-MobileApp-Malfunctioning-Deleting-... 

[loic_nouvel]

Hello,

I would like to indicate that finally our case 25651260 has been updated:

I do not believe a conference call will be needed as I've just gotten word that a few other clients are experiencing the same issue. Not all sites are affected, which was why when I tested on my end I was not able to replicate the issue.

With this, our Development Team is actively investigating this issue now.

I have tagged your case with the investigation so that we can keep you updated on the progress and provide an estimated time of resolution as soon as possible. We apologize for any inconvenience this has caused.

I will be placing this case on 'pending investigation' during this time.