United Airlines checked baggage receipt for two items not being assigned properly

[AB4588]

United Airlines checked baggage receipts for two items ($50 + $60 = $110) are not being assigned to the correct expense.  Concur is creating a Pending Card Transaction of $110 and attaching the receipt to that item instead of attaching the submitted receipt to the actual transactions (the credit card statement lists two different expense items, one for $50 and one for $60).  The submitted receipt images are very clear and show the itemization for the two pieces of checked baggage (showing the $50 amount, the $60 amount and the total amount of $110).  Artificial Intelligence should have no problem attaching these receipts to the correct expenses - but that is not taking place.

[KevinD]

@AB4588 since both charges appear on one receipt, ExpenseIt treats this as one transaction. ExpenseIt isn't able to generate a second copy of the receipt. Also, company card charges cannot be combined into a single entry. What you will need to do is match the Pending Item to one of the two charges. However, before doing that, you will need a second copy of the receipt. I suggest clicking the thumbnail image of the Pending Item. Screenshot the receipt and save it to your computer. Once saved, you can then upload it to the second charge. 

When you combine the Pending item to one of the charges, see what Expense Type is used. Currently the actual charge shows Airfare, but Airline Fees would be more fitting. The Expense Type field will be editable when you add the expense to your report.