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Hello,
I recently joined JPMC on 12/10/2024 as a SDE3 and purchased a laptop on 11/17/2024. When I first tried to submit a WFH reimbursement expense on Concur I got this alert "Attention Required: To prepare the fiscal year-end tax reporting, Equipment to WFH reimbursement requests will be blocked on December 1st of each year. Delete this expense report and create a new report in January in order to refresh the eligibility amount when the reimbursement process starts again in the new fiscal year."
So I deleted the expense report and tried again today on 1/1/2025 and I still got the same alert. The alert message doesn't specify which day exactly in January should I create a new report?
Also I paid for the laptop with credit card but the payment option provided only has "Cash".
Any help would be appreciated!
Solved! Go to Solution.
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Can you please try below things:
1. create fresh new report, on expense report header and on expense entry please ensure you are selecting Jan 2025 dates and try to submit expense report and check if error gets resolved. Sometimes audit rules are written on expense submit event, so in this case exception msg only gets re-evaluated when you submit the report.
2. If issue still persists, then can you please provide screenshot of your expense report including error msg, expense header and expense entry information.
Regarding credit card expense, you need to wait until credit card expenses get imported to Concur. Once it gets imported, it will be available in your profile under "Available Expenses" section. From there you can move it to any expense report, fill in missing required information and submit.
Also, note that in credit card expenses most of the standard field information will get auto populated such as expense type name (if it is incorrectly identified then can be selected manually), transaction date, transaction amount, vendor name, city of purchase/country and payment type as "credit card" and these fields will be in read only mode.
For manually created expense types, it is expected to select "cash" payment type as default.
If this answers your query, then please mark solution as accepted.
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I"m having the same issue myself. Purchased laptop Dec 2nd and had to delete and wait to submit again. Just tried today (Jan 1st) and getting the same error. Sorry I can't be of much help but it's not just you. I've never done this process before so if anything changes for you update please?
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Can you please try below things:
1. create fresh new report, on expense report header and on expense entry please ensure you are selecting Jan 2025 dates and try to submit expense report and check if error gets resolved. Sometimes audit rules are written on expense submit event, so in this case exception msg only gets re-evaluated when you submit the report.
2. If issue still persists, then can you please provide screenshot of your expense report including error msg, expense header and expense entry information.
Regarding credit card expense, you need to wait until credit card expenses get imported to Concur. Once it gets imported, it will be available in your profile under "Available Expenses" section. From there you can move it to any expense report, fill in missing required information and submit.
Also, note that in credit card expenses most of the standard field information will get auto populated such as expense type name (if it is incorrectly identified then can be selected manually), transaction date, transaction amount, vendor name, city of purchase/country and payment type as "credit card" and these fields will be in read only mode.
For manually created expense types, it is expected to select "cash" payment type as default.
If this answers your query, then please mark solution as accepted.
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Hi Pooja,
Thanks for the reply. This forum isn't letting me post screenshots, kept saying an error occurred please try again...
Anyways I just tried creating a fresh report again and chose submission date as today: 01/02/2025 on the report, and left the transaction date as 11/17/2024 on the expense item itself and tried to submit the report but issue still persists.
Simon
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Creating a fresh new report worked. Although I remember I also created a new report on 1/1/2025 but anyways Pooja's solution works!
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Same here, I deleted the entire case in Dec per instructions in the error and recreated Jan 1st but still got the error. I deleted it and decided to wait until today and all went through fine, I'm sure it was just a delay due to the holiday.
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@SimonLi what steps did you take to try and provide a screenshot with your post? You are the second person today to mention this, so I want to try and recreate the error you received.
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Testing
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It's working now, before I don't remember the exact process but I think it's something like:
Insert Photo -> Choose files -> Done and then I got a "An Unexpected Error has occurred" when I clicked on "email me when someone replies" and passed the Robot check. Sorry I don't remember the exact error message.