Unable to sign in Admin account in Concur despite using SSO

[junjie_seah]

Every user is encountering this issue in occur, and the following error message occurs.

The correlation_id is unique, and administrator is not able to sign in to raise a case to the support.
What should I do to resolve this?

[KevinD]

@junjie_seah I'll go in to your site and get your SSO code. Maybe give that a try.

Also, I cropped out your username from your image. We recommend not providing that type of information in any posts here on the Community for security reasons.

[junjie_seah]

Thank you for responding to this. I have synced up with the account manager on this issue, thank you so much!

[terense]

What is the resolution to this? I have someone in my org that is having this exact issue.

Thank you!