Unable to login to Concur on iOS Mobile App

[Fabre]

I am new at my company.

I can access the Concur software (for submitting expenses) on my laptop (Mac, Chrome browser).

However, the same credentials in the Concur App on iOS Mobile do not work.

I've noticed that the web app uses "eu2.concursolutions.com" for login. I therefore suspect that the iOS app is sending the login request to the wrong server (in the US somewhere)?  I can't see a way of configuring that however...

[KevinD]

@Fabre I would think that your username would point the app to the correct domain. What is the message you see when you try and sign in to the mobile app? 

You may need your company's SAP Concur site admin to submit a support case for you.

[Fabre]

For an unknown reason, 24 hours later, it all started to work. Even though my site admin did nothing.

We'll put that down to a cache issue or failure of Concur to propagate credentials quickly enough through the systems.

Or else.

[NTS]

We had the same issue but happend for new users only, theu couldn't access via Azure SSO neither password.

Now is working fine.

[KevinD]

@Fabre great to hear it cleared itself. 🙂

[Raj2025]

I have a similar issue. I am unable to login in to my Sap concur mobile app. everything seems to work ok my laptop. But app on my mobile phone doesn’t work.

please could someone help me it’s utterly frustrating and time consuming. I have trying all the troubleshooting options. Restarting my phone and uninstalling and installing the app did this multiple times and yet it doesn’t seem to work.

please see attached screenshot. It requests for for “use certificate or smart card “ when I select it, nothing happens, it just hangs on.  Even when I select cancel and then enter my company email and password, I get an incorrect password message. 

Please could someone please me resolve this issue.