Hi @KatieG ,
I replicated the scenario in the mobile app, and based on my testing, your observation is partially correct. However, I also agree that this appears to be an issue.
I followed below steps:
In Mobile App: (iOS version 26.1 and mobile app version 10.27.1 )
1. Created new expense report in mobile app with one expense entry, attached receipt by clicking new photo and saved expense.
2. Checked into "Receipt" tab where my receipt is appeared.
3. Re-opened expense entry, this time i deleted the receipt and saved expense.
4. Again checked into "Receipt" tab and observed receipt is still visible and there is no option to delete the receipt.
Up to the first four steps, my testing aligns with your observations. However, the subsequent steps do not fully match my results, as I am able to delete the receipt from the web application.
In Web Application:
5. Opened expense report, expense entry and add receipt option.
6. Here I can see the receipt which i have deleted from mobile app expense entry. step #3.
7. I am also able to see delete option and able to delete the receipt. Refer below testing screenshots.
Receipt has been permanently deleted.
Although it is working for me, I also researched the cause and resolution online and found that this appears to be a known limitation of the Concur iOS app, observed across multiple iOS and app versions.
Adding information for your further reference purposes:
Why this happens (root cause)
1. Receipt vs Attachment are treated differently
In Concur there are two different objects:
- Receipts
→ Stored in the user’s receipt library
→ Can usually be deleted by the user - Attachments (Report-level attachments)
→ Stored inside the expense report
→ Governed by stricter rules
→ Mobile app cannot delete these
When you:
- Attach a receipt to an expense from the iOS app
- Then remove/delete it from the expense
iOS sometimes reclassifies the file as a Report Attachment, not a Receipt.
That’s why:
- It still appears under the Receipts tab
- The Delete option is missing or fails
- Web UI shows it as an attachment, but delete does nothing
2. Why deleting the report “fixes” it
When you delete the entire report:
- Concur releases the attachment from the report container
- The file is reprocessed back into Available Receipts
- At that point, it becomes deletable again
That’s expected behavior based on how Concur stores report-level attachments.
Why delete fails even in the web UI
Even though the web UI shows a Delete option:
- Backend rules block deletion while the file is still associated with an active report
- The UI doesn’t surface a proper error
- Result: Delete appears to work but silently fails
Resolution / Workarounds
Best practice (recommended)
Do not upload receipts as report attachments from mobile unless required.
Instead:
- Upload receipts to Available Receipts
- Attach them directly to the expense line
If this answers your query, then please mark solution as accepted.
Hi @KatieG ,
I replicated the scenario in the mobile app, and based on my testing, your observation is partially correct. However, I also agree that this appears to be an issue.
I followed below steps:
In Mobile App: (iOS version 26.1 and mobile app version 10.27.1 )
1. Created new expense report in mobile app with one expense entry, attached receipt by clicking new photo and saved expense.
2. Checked into "Receipt" tab where my receipt is appeared.
3. Re-opened expense entry, this time i deleted the receipt and saved expense.
4. Again checked into "Receipt" tab and observed receipt is still visible and there is no option to delete the receipt.
Up to the first four steps, my testing aligns with your observations. However, the subsequent steps do not fully match my results, as I am able to delete the receipt from the web application.
In Web Application:
5. Opened expense report, expense entry and add receipt option.
6. Here I can see the receipt which i have deleted from mobile app expense entry. step #3.
7. I am also able to see delete option and able to delete the receipt. Refer below testing screenshots.
Receipt has been permanently deleted.
Although it is working for me, I also researched the cause and resolution online and found that this appears to be a known limitation of the Concur iOS app, observed across multiple iOS and app versions.
Adding information for your further reference purposes:
Why this happens (root cause)
1. Receipt vs Attachment are treated differently
In Concur there are two different objects:
- Receipts
→ Stored in the user’s receipt library
→ Can usually be deleted by the user - Attachments (Report-level attachments)
→ Stored inside the expense report
→ Governed by stricter rules
→ Mobile app cannot delete these
When you:
- Attach a receipt to an expense from the iOS app
- Then remove/delete it from the expense
iOS sometimes reclassifies the file as a Report Attachment, not a Receipt.
That’s why:
- It still appears under the Receipts tab
- The Delete option is missing or fails
- Web UI shows it as an attachment, but delete does nothing
2. Why deleting the report “fixes” it
When you delete the entire report:
- Concur releases the attachment from the report container
- The file is reprocessed back into Available Receipts
- At that point, it becomes deletable again
That’s expected behavior based on how Concur stores report-level attachments.
Why delete fails even in the web UI
Even though the web UI shows a Delete option:
- Backend rules block deletion while the file is still associated with an active report
- The UI doesn’t surface a proper error
- Result: Delete appears to work but silently fails
Resolution / Workarounds
Best practice (recommended)
Do not upload receipts as report attachments from mobile unless required.
Instead:
- Upload receipts to Available Receipts
- Attach them directly to the expense line
If this answers your query, then please mark solution as accepted.
@KatieG one thing to note is that receipts captured using the mobile app cannot be deleted using the web. That may be part of what you encountered.
You shouldn't need to completely delete a report to accomplish removing/deleting a receipt image. At least I've never experienced having to do that.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
@m_castro did you by chance attach the receipt to an expense entry or is this receipt attached to the report header? Also, I believe using the Manage Attachments would end up deleting all attach receipts, so I wouldn't recommend using that option. I can see on your report that most of your expenses have receipts attached. So, try going into the individual entry and removing the receipt from there.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
@m_castro I added to my initial reply. Please take a look. Also, keep in mind that if you used the mobile app to attach any receipts, those will not be able to be deleted using the web version. You would either need to use the mobile app to remove the image or on the web, delete the entry and recreate it and attach the correct receipt.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
@m_castro even if you open the report and drill into an individual entry you don't have an option to remove the receipt? Go to the entry with the receipt that needs to be deleted. When the entry details appear, the receipt image should be at the top. Press the image. When the image opens, look to see if there is a trash can icon in the lower right corner. That is what I see in the iPhone version of the app.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
