Uber e-receipts

[mbraswell]

I created an Uber business profile and selected concur as the expense provider (shows connected in the app).  The Uber app in the Concur app center also shows connected,  but I am still not receiving e-receipts in Concur.  Does any have any suggestions on how to fix this?  

[DeanR]

Under your Uber Business Profile it will have an email address for receipts - have you verified that email address in Concur?  Email verification is under Profile -> Profile Settings -> Email Addresses.

I've never bothered with connecting to the Uber app from the Concur end; I've just done it through Business Profile within Uber and never had a problem.

[mbraswell]

Yes, my email is verified in Concur.   Not sure if it matters, but I was connected at one time and received the e-receipts.  I was trying to show someone else the steps to connect so I deleted the business profile and I am trying to reconnect.   This time I didn't receive the SAP concur email "login to SAP Concur".  Everything says I am connected though.  

[DeanR]

Maybe try disconnecting from Uber via the Concur App Center, assuming you can.  Then delete the Business Profile in Uber so you're effectively back to a blank slate, then recreate it.

[mbraswell]

I tried that too and no luck 😞

[ahjoechan]

Im the adm of the company who cover 2x ppls in Concur expenses claim.. Majority of them set up in Uber business profile and verified the email address via Concur apps.. However, most of them unable to have the Uber receipts linked up. Only those Anriod phone users able to set up. Some of them able to made it before but the link up lost few month before. Do you know why ?  it is because of the IOS update bug ?