Uber Receipts and ExpenseIt Issue

[bcdowling]

Uber receipts sent to receipts@concur.com are not consistently being processed as a normal ExpenseIT receipt where it is being converted to an expense entry. Instead, the AI model is predicting the receipt submission as another type of receipt and being demoted to simple receipts or non-receipt and does not show in "Available Expenses." The user has to go the credit card expense entry and manually add the receipt via the finding in "Available Receipts." This is frustrating for end users and administrators to have these inconsistencies and we want to push adoption of ExpenseIt as a time saver. Is there any resolution to this issue? Will the AI model learn over time? 

In a Concur ticket we were given this link to explain the issue.

https://sapconcur.my.salesforce-sites.com/CteSupport/SupportSitePortalViewCase

Thanks,

Beverly

[asansolo]

Hi @bcdowling , thank you for reaching out in the Community. The link you provided isn't working for me, would you mind sharing a screenshot or a new link from the page it brings up, please? 

[bcdowling]

Document Classification for Email Receipt Images | SAP Help Portal

[bcdowling]

[asansolo]

Thank you, @bcdowling. See below for some additional information and guidance -

 

Possible Causes:

1. AI Model Classification: The new document classification model introduced in March 2025 determines whether receipt images are converted to expenses or stored as image-only receipts. Uber receipts may not be meeting the classification criteria for expense conversion.
2. Email Address Selection: Using receipts@concur.com instead of receipts@expenseit.com—receipts@concur.com  stores images without OCR processing, while receipts@expenseit.com (US) or receipts@eu.expenseit.com  (EU) triggers ExpenseIt OCR and automatic expense creation.
3. Receipt Format Issues: Uber receipt format or content may not align with ExpenseIt's recognition patterns

Recommended Resolution:

Switch to Correct Email Address: Direct users to send Uber receipts to receipts@expenseit.com  (US) or receipts@eu.expenseit.com  (EU) instead of receipts@concur.com .

• receipts@concur.com  = image-only storage in "Available Receipts" (no OCR)
• receipts@expenseit.com  = ExpenseIt OCR processing with automatic expense creation in "Available Expenses"

I hope this helps but if you have any additional questions, please feel free to reach out again.

[bcdowling]

We have experimented with other receipts to forward to receipts@expenseIt.com and we are getting mixed results where some receipts are converted to an expense line entry by ExpenseIt and others are not. We used a Target, JC Penny, and Redken and got mixed results. We will continue to test receipts in Concur but the AI OCR tool does not appear to work consistently and needs improvement. This inconsistency makes it difficult to convince executive leaders to use ExpenseIt, plus it was our understanding that this tool would save 1 minute per line item created yet the tool is not consistently creating each line item so we are not getting the full value of the tool. I hope you can get this fixed. 

Sincerely,

Beverly

[jvita]

Will the Help Portal be updated on this? It's not easy to find or clear.