lorikidd
Occasional Member - Level 1

Two Mobile App Log-ins

Hello - we recently added an additional SAP Concur instance for a second company.  What do I need to tell our president regarding using the mobile app to approve expense reports for both companies?  I noticed there were some comments about a second server?  How is this done on the mobile app?  Can you save two log-ins in the app?

1 REPLY 1
cjmarimo
Super User
Super User

Hello @lorikidd ,

 

In SAP Concur, the mobile app does not support managing multiple accounts simultaneously. Each user can only have one active session, tied to a single instance (company). If someone has access to two different environments, they must log out and log back in with the other account (LoginID) to switch between companies. There is no functionality to store multiple logins or switch between accounts within the app, so this process must always be done manually.

 

We have some employees with two accounts (two LoginIDs), and this is how they manage it.

 

As an alternative, you could consider using two devices or combining the mobile app and a mobile browser, so that each environment remains open in a separate channel. This avoids the need to log out repeatedly and can make daily operations more efficient. However, this is not something we have tested ourselves.

 

Hope this helps! Let me know if you have any questions.

Best Regards,
CJ