Trying to approve expenses as a delegate

[MikeMcKone]

I've been made a delegate to approve expenses for my office.   I clicked on the email link which notified me of a pending expense report.   I clicked on my name and changed my role as "acting as (my boss)"   I clicked on one of the pending reports and I'm ready to approve BUT there is no approve button.   Only options are "Send Back to Employee" and "Notify Approver."    I know this has been addressed in this forum, but the answer on what to do is not there.    Is there a real person I can call, email or otherwise get to fix it?   Thanks.

[Nancyagfa]

You may need to check if you are an approver in your Concur profile.  The admin may have to add this for you.

[KevinD]

@MikeMcKone most likely your boss didn't check the Can Approve checkbox when making you a delegate and only checked the Can Preview. Have your boss go back and make sure the Can Approve checkbox on the Delegate screen is checked. The fact that you see a button "Notify Approver" tells me this is 99.999999% the issue. 🙂