Travel Expense

[juliemar]

I traveled for training and in Concur my airline ticket shows a different charge amount then the receipt. It is also showing as pending transaction and will not allow me to submit my monthly expenses. 

[KevinD]

@juliemar I looked at your profile and didn't see a company card on your Travel profile. 

Did you pay for this airfare on a personal card or is it possible that your company pays for all bookings using what we call a Ghost Card? 

If you didn't pay on a personal card, what I would recommend is to call your company's travel agency and ask them how the airfare was purchased to see if they say it was paid for on a Company Card. Be sure to ask them if it was a Ghost or Lodge card. They will know what this means. If they say yes, then you aren't responsible to submit that expense and you can delete the pending item off your report. It will then go into Available Expenses where you can then delete it to remove it permanently. 

If the airfare was purchased on a personal card, then go to your expense report, open it, click on the Pending item to see the details and change the Payment Type field from Pending Card Transaction to Personal Credit Card, then save.