Transition Rydoo to Concur charges to remove

[CSharpe001]

We are in the process of having our USA location transition from Rydoo to Concur.

End User has 3 charges in thier Concur that are being submitted through Rydoo. Can these be removed? and if so how do I Admin remove them or End User remove them?

[PoojaKumatkar · Accepted solution]

Hi @CSharpe001 ,

If charges in SAP Concur are imported via a corporate card feed or synced during migration (e.g., from Rydoo), they generally cannot be permanently deleted. Instead, they can only be:

• Removed from the expense report and left unsubmitted, or

• Marked as personal (non-reimbursable) within a report

As an admin, you can:

• Remove these transactions from the user’s expense report

• Use card administration to hide or unassign the transactions from the user’s profile

If this answers your query, then please mark solution as accepted.

[CSharpe001]

@PoojaKumatkar  Thank you again for your support today. This was fixed on the admin end.