The mobile app (iPhone and Android) is very slow for downloading receipts.

[dmarcouxPJC]

Hi,

Everyone is on version 10.27.3.2601082001.
Everyone has been experiencing slowness issues since the AI ​​was implemented in the mobile app three months ago.

It can take 5-20 minutes for the steps (uploading receipt image and collecting receipt data) to complete.

Even restarting the iPhone, deleting and reinstalling the app, doesn't change anything.

Everyone at my company is complaining.

Are there other companies with the same problem?

Thank you

[KevinD]

@dmarcouxPJC I haven't experienced any issues. Have you submitted a Help ticket to Concur Support so they can look into it? 

[dmarcouxPJC]

I created a support case and am waiting for a response.

I posted the question in the forum to see if others have encountered this problem.

Thank you

[dmarcouxPJC · Accepted solution]

Hi,

SAP Concur fixed the bug and we need to reinstall the application like this

For Apple (all devices except iPhone X) 

1) Log In the SAP Concur Mobile App

2) Click your initials in the upper right corner

3) Click Settings

4) Click Clear Out The Local Cache

5) Click OK to Confirm

6) Log Out from the SAP Concur Mobile App

7) Uninstall the SAP Concur Mobile App

😎 Do the Hard Reboot of the iPhone

8a) Press and hold the Home Button together with the Sleep/Wake Button simultaneously

8b) Continue to hold both buttons until the iPhone shuts off and begins to restart (Apple logo appears)

9) Once turned on again, power off the iPhone as usual and wait about 1 minute

10) Power on the iPhone again

11) Install the SAP Concur Mobile App

12) Log In the SAP Concur Mobile App

13) Test if the issue persists

For iPhone X/11/11 Pro:

1) Quickly press and release the volume-up button

2) Quickly press and release the volume-down button

3) Press and hold the side button until the Apple logo appears, and then release. The screen will temporarily go dark as the iPhone shuts down and reboots. Keep holding the button until you see the logo

4) Once you are back in the iOS, do not install the SAP Concur Mobile App.

5) Power off your iPhone X and wait about 1 minute

6) Power on your iPhone again.

7) Install the SAP Concur Mobile App, log in and test if the issue persists.

For Android:

1) Log in the SAP Concur Mobile App

2) Click your initials in the upper right corner

3) Click Settings

4) Click Clear Cache

5) Log Out from the SAP Concur Mobile App

6) Uninstall the SAP Concur Mobile App

7) Do the Hard Reboot of the mobile

7a) Press and hold the Volume Down Button together with the Sleep/Wake Button simultaneously

7b) Continue to hold both buttons until the mobile shuts off and begins to restart (reboot icon appears)

😎 Once turned on again, power off the mobile as usual and wait about 1 minute

9) Power on the mobile again

10) Install the SAP Concur Mobile App

11) Log in the SAP Concur Mobile App

12) Test if the issue persists