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The hotel I stayed in charged my stay in 2 charges and my itemization wont add up properly.
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@JenC looks like you figured out the issue. 🙂
Thank you,
Kevin
SAP Concur Community Manager
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I have this same issue - I tried "Combine Expenses" but the system says they can't be combined. How do I resolve this?
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how did you get around this issue? I'm having the same problem. helpdesk said to get a new bill from the hotel that will itemize - but they aren't calling me back.
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There are a couple of ways. The simplest would be to delete both card charges, add a manual entry for the total, then itemize.
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This is what Concur had me to do:
- Select the 1st transaction - itemize all charges, attach the receipt, the "remaining amount" you are over should be the amount of the 2nd transaction
- Add another itemization to this 1st transaction as a "Hotel Expense" type - changing it from "recurring itemization" to "single itemization" for a negative amount = to the amount you are over (example - if your remaining amount is $535.15, then this new itemization will be -$535.15)- save the itemization and the expense (remaining amount will now be 0)
- Select the 2nd transaction and repeat the steps above - the only difference will be the "remaining amount" will = the 1st transaction amount and your added "Hotel Expense" negative amount should cover that - save the itemizations and expenses
- Finished!