TE expenses not showing in concur

[GaryD]

Hi - My TE expenses would usually show in Concur after 2-3 days plus I'd receive an email - I currently have 2 that are a week old and and not showing. Is there a way to fix this OR should I being doing manual entries to submit these?

[PoojaKumatkar]

Hi @GaryD ,

Are these credit card expenses or expenses created through receipts? Also, can you please provide a screenshot of email notification. Need to check which notification it is.

Possible that you might have submitted/added these expenses in your previous report. Can you please check this as well.

[KevinD]

@GaryD I would recommend speaking with your direct manager to see what your company's policy is on handling company card charges that do not show up. Some companies have different methods for handling this situation. They may want you to submit out of pocket/Cash expenses and then pay the card when you receive the funds. Then if the card transactions do arrive, add them to a report and mark them as personal. I cannot say for sure what you should do, so that's why I recommend speaking with your manager. 

Now, if you happen to know which team at your company is in charge of assigning company cards, you could reach out that team as well.