We've been preparing to migrate from QuickBooks Desktop to QuickBooks Online. We worked on cleaning out our invoice and expense queues for three weeks leading up to our planned migration date. When attempting to disconnect from our financial system (QBD) and reconnect (QBO), there was one expense report stuck in-flight from a user that doesn't exist in our system with a Report ID that we are also unable to look up. I believe this was created on the back-end for testing.
It's been four days, and the case has been shuffled around between Support Teams about four or five times now. Calls to the various phone numbers just connect us with what are essentially "switchboard operators" who shuffle the cases to various teams. No one seems to have any knowledge or expertise, and I've had to explain the issue repeatedly to the various teams. It almost feels like we are further from a solution. We have shut down our invoice and expense booking for the weeks leading up to this, and we are still unable to book anything until we have resolution. Catching up grows increasingly difficult by the day.
I wouldn't recommend any SAP products to anyone at any stage of their business life cycle. Support is non-existent, and the product continually deteriorates with these awful UI updates. I am happy to be moving away from Concur for Invoices in a few months. In the meantime, the disaster continues.
