Sent Expense to a closed account

[lgasque]

My bank account on file was a closed bank account. I updated my bank information to the new bank out, but the payment was already shown as "payment confirmed" before I updated my account info. I was expecting the payment to fail, but it did not. Is there a way to have this fixed?

[KevinD]

@lgasque have you spoken to the bank to see if the funds actually reached that account? 

I agree with you that I would expect it to fail. Was the account showing closed in SAP Concur or did you actually close the account with the bank? 

[lgasque]

I closed the account with the bank.

[DannyBoy3]

I am having this issue with several employees.  is there a process to recoup the deposited funds if the employee cannot go to the bank with the provided trace number?

[KevinD]

@DannyBoy3 I'm not sure what the process is for this situation. I would suggest submitting a help ticket to Concur Support to see what they say. Can you come back here and let us know what Support says, please?

[MarekMiko]

I have the same problem, while it is my first experience with this tool, could you please provide me some guidance of how to create a help ticket? 
I had old bank account in our HR tool. I have already updated it however I can see the payment in concur in status "payment confirmed", so I am not sure if I can create copy of the expense request or is there any team, which can be contacted to re-send the payment to new bank account?

[KevinD]

@MarekMiko My suggestion would be for you to sign in to SAP Concur. On the home page there should be a Company Notes section. In that section look for the AskHR option. They should be able to either help or direct you to the team at your company who can.