Solved: Retrieving initial expenses report

mnavarrodi

I cannot imput my monthly expenses because I deleted the initial report and it does not allow me to turn in a new report I created. Anyone knows how to fix this issue? The company owns me 83,77€.

The error says "Error: No puede crear informes de gastos manualmente. Solamente puede usar el informe de gastos mensual que el sistema genera mensualmente. Si ya envió un informe de gastos y no existe ninguno, por favor contacte con su administrador.", which translates to "Error: You cannot create expenses' reports manually. You can only use the monthly expenses' report created monthly by the system".

Any advice would be appreciated!

KevinD

@mnavarrodi so, maybe some good news here...I did look and your company has an audit rule in place that prevents the manual creation. This rule can be turned off temporarily to allow you to create the report. Honestly though, I don't think your company will do this. However, each month a report gets created, so unless you are told not to, just add your June expenses to the July report. I would ask your manager if this is okay to do. I did look at the other audit rules and it appears that only transactions older than 90 days will not be allowed.

I think you will fine, there is still hope. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD

@mnavarrodi you are going to need to speak with your direct manager who hopefully can tell you who your company's SAP Concur site admin is so you can ask them what you should do. Your company wants all reports to be created by the system, so if you delete the system generated report, you get stuck, as you have already learned. Once a report is deleted, it cannot be retrieved.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

mnavarrodi

@KevinD oh! I did not know that (rip). Thank you very much for your imput, hopefully I can contact the SAP Concur site admin as you adviced and figure out what to do (writing this in tears).

KevinD

@mnavarrodi so, maybe some good news here...I did look and your company has an audit rule in place that prevents the manual creation. This rule can be turned off temporarily to allow you to create the report. Honestly though, I don't think your company will do this. However, each month a report gets created, so unless you are told not to, just add your June expenses to the July report. I would ask your manager if this is okay to do. I did look at the other audit rules and it appears that only transactions older than 90 days will not be allowed.

I think you will fine, there is still hope. 🙂

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

mnavarrodi

@KevinD I was able to contact the SAP support team through my company's employee site and they let me fix the issue through a sort of Jira ticket!

Thank you very much for your kindness and help. There's always hope indeed 🙂

KevinD

@mnavarrodi great to hear. 🙂

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.