Requested amount less than expense amount

[fracisco]

I have an itemized hotel expense, and the value for Requested Amount is less than the Expense Amount. I deleted the expense entry and rebuilt the expense, and it still has the same reduced Requested Amount for a lot of the itemized expenses (but not all of them). 

[KevinD · Accepted solution]

@fracisco What I noticed in your hotel itemizations, you have Hotel/Lodging (which is the room rate for each night) listed twice with the same date (07/27/2026). You didn't include 07/26, so the system had reduced the additional charges entered for 07/27 by half to account for you going over the allowable limit for that by double. I think if you go in and update the dates on the itemizations to include 07/26, you will see the Requested Amounts go away. Also, you have included charges (taxes) for 07/29, but there aren't charges on your bill for that day, so I would update that as well. If you look at the attached receipt, just follow exactly what you see on the bill for dates and amounts. 

Give it a try and let me know what happens. 🙂

[fracisco]

I looked more closely at the hotel folio (Mariott Bonvoy) and I realized that the hotel really messed up the charges for my stay. I am in the process of working with the hotel to get it straightened out (like you identified 2 stays on the same day, having me check in one day later than I did, and moving my early departure to a late arrival).  Definitely not a Concur problem, a hotel charges and receipt problem that Concur picked up on.