TurraPurra
New Member - Level 1

Requested Amount Doesn't Match Total Amount

Hi, I have an expense for a hotel lodging where the requested amount doesn't match the total amount. The expense was auto-generated using the receipt image and is itemized. I have tried deleting and re-adding the expense at both the header and item levels. The charges consist of 2 nights + tax for each night for a total of 4 items. The amounts add up to the total perfectly--not 1 cent off. Can anyone assist me, please?

1 Solution
Solution
KevinD
Community Manager
Community Manager

@TurraPurra from what I see on your Travel Allowances, you are allowed $196 for the hotel room rate, but you paid $299. You are over by $103 per night, that is why you see a difference between Requested Amount and Total Amount. The hotel tax requested amount was also adjusted to be based off of the amount you are allowed to expense. In this case, the taxes were calculated as  $31.26, which was taken from the allowable room rate amount of $196. 

 

I'm not sure if you were aware of the allowable limit of $196. If not, this is something your company put in place. I think you might be responsible to cover the overage, but you would need to speak with your direct manager about this. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

2 REPLIES 2
Solution
KevinD
Community Manager
Community Manager

@TurraPurra from what I see on your Travel Allowances, you are allowed $196 for the hotel room rate, but you paid $299. You are over by $103 per night, that is why you see a difference between Requested Amount and Total Amount. The hotel tax requested amount was also adjusted to be based off of the amount you are allowed to expense. In this case, the taxes were calculated as  $31.26, which was taken from the allowable room rate amount of $196. 

 

I'm not sure if you were aware of the allowable limit of $196. If not, this is something your company put in place. I think you might be responsible to cover the overage, but you would need to speak with your direct manager about this. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
TurraPurra
New Member - Level 1

Thank you very much!