Reimbursement for inocorrect charge to account received as additional charge

[pjhnstn]

Hello and good morning,

    The hotel I stayed in while traveling for the company I work for incorrectly charged my corporate account. Luckily after some negotiating with the hotel manager i was able to get the charges reversed and have a copy of the credit back to the card as evidence. However I received a charge through SAP Concur that looks like this:

($210.68)

I cannot find an option in the report to list it as a credit either, as well as when I open the expense it asks me to allocate the amount. Is this a normal way to display a credit amount? If so why does it ask me to allocate it. The charge came through for the day I was sent proof of credit to the account as well as the exact amount. Any help to clear up my confusion would be greatly appreciated. Thank you

[KevinD · Accepted solution]

@pjhnstn amounts in parentheses are seen in the system as a credit. Just add it it to your expense report like you would any other company card charge. I'm not sure about the allocating part as that is a requirement by your company. You can send a private message to @ahmemdh and ask about the allocating as they work for the same company as you.