Hello,
I am needing some advice on what I need to do. I recently stayed in a hotel that required a $50 holding fee/deposit for the room. The total for the room was $184.99, plus a $50 deposit. The billed amount was $234.99. I submitted this to be reconciled, was all approved. About two weeks after this was closed, I received a statement showing a $50 credit from the hotel. I am not able to reconcile this transaction. I have attached the original receipt, have also attempted submitting a lost receipt form. Both options give me alerts stating, “Merchant credits must be assigned to a report with offsetting debits for proper reconciliation.
If you do not anticipate other expenses at this time, open a ServiceNow incident as per the instructions on the Concur homepage under Need Help message.”
I do not see this option in my Help section. I have contacted my company support for assistance but don’t seem to be getting what I need.
I have searched everywhere and am not sure how to proceed with reconciling this transaction. Any advice?
@SuperTrane do you anticipate having some business expenses coming up that will be paid for on the company card? If so, wait until those transactions come in. Once they come into your Available Expenses, add them and the credit to the same report. That way the new transactions will offset the credit.
If you do not anticipate some business expenses, then I believe the ServiceNow instructions will be in the Company Notes section of the SAP Concur home page. You might need to click "Read more" to expand the Company Notes. Give that a look.
Thank you,
Kevin
SAP Concur Community Manager
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