Hello,
I am needing some advice on what I need to do. I recently stayed in a hotel that required a $50 holding fee/deposit for the room. The total for the room was $184.99, plus a $50 deposit. The billed amount was $234.99. I submitted this to be reconciled, was all approved. About two weeks after this was closed, I received a statement showing a $50 credit from the hotel. I am not able to reconcile this transaction. I have attached the original receipt, have also attempted submitting a lost receipt form. Both options give me alerts stating, “Merchant credits must be assigned to a report with offsetting debits for proper reconciliation.
If you do not anticipate other expenses at this time, open a ServiceNow incident as per the instructions on the Concur homepage under Need Help message.”
I do not see this option in my Help section. I have contacted my company support for assistance but don’t seem to be getting what I need.
I have searched everywhere and am not sure how to proceed with reconciling this transaction. Any advice?
