Received reject hotel booking but booking already done to Hotel causing penalty charges by Hotel

[isaac0430]

Dear All, 
Found out that, received email informing trip or booking is cancelled due to completion of booking was not done. By default, another new booking was done towards the hotel. 

However, under unconscious situation, there was penalty charges by the hotel due to cancelation (in which automatically done by Concur system itself initially). 

Hence, looking solution on how to claim back the penalty charges due to faulty Concur system? 

Thank you.

[KevinD]

@isaac0430 have you contacted the hotel and explained the situation and asked them to refund the penalty charge? The hotel is the only one who can provide a refund to you. 

You could also contact your company's travel agency to see if they can help.