This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Receipts not matching
Good morning,
I have had 3 charges in Concur that don't match the receipt that my Exec sent (hotels & restaurants). They are all official receipts from the hotel/restaurant, but the amounts are not the same. Has anyone had this issue and is there a fix? Thanks!
S/N- Some are International hotel receipts. Neither the converted or original country amounts match.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@SLMoore22 how far off are the amounts on the receipts from the actually credit card charges? Are the card charges or amounts on the receipts higher?
Usually, I would tell users to still attach the receipts and then use the Comment field to explain the discrepancy.
Also, if you send me a private message with the name of your Executive, I can take a look at the report. Click my username (KevinD). You will see a message button.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Thank you! Message sent.