Receipt upload says timestamp ineligible

[ihatec0ncur]

Every single time I try to submit an expense and submit a photo of a receipt, I will get non-stop errors for ineligible timestamp even if it is incredibly clear and obvious, and there is no way for me to override it for human approval, meaning that your broken POS system is literally preventing me from getting repaid.  Even if I go in with an image editor and clearly add in graphic text with the date, it can't even pick that up. Forcing us to use this trash system riddled with bugs is making me want to blow my brains out. And if I create an expense with an invalid receipt, there is no way to replace the receipt image; I need to delete it, and completely start anew and pray to god that the next receipt will work (spoilers: it won't). 

I'm at my wits end. This website is broken and I have no recourse. I can't even get support from the company or anyone. 

[KevinD]

@ihatec0ncur hello there. I'm pasting below the requirements of images for the timestamp to be eligible. I'd also like to explain that the timestamp feature is used to ensure that companies adhere to Japanese compliance that allows them to use images of receipts instead of the actual paper receipts. So, without this your company could be found to be out of compliance which could lead to some negative repercussions or you would need to keep all your paper receipts and mail them in or somehow provide the hard copies of the receipts, which would be a lot more work.

I know getting errors when submitting reports can be frustrating, I've had some in my time, but that doesn't mean the tool is broken. One of the requirements for the timestamp is that the original image cannot be altered in any way. So, when you use an image editor, that will immediately make that image ineligible. When the system shows the image as ineligible, you can view the details that will state why it is ineligible. Click on the receipt icon from your report. On the viewer window at the top you will a drop down arrow where you can see the image details. 

Also, if you view the Alerts on the expense report, it tells you the requirements needed for the image. See second screenshot. So, the tool isn't leaving you without any information on how to correct the issue. As for your company not providing support, it appears that in the Company Notes section of the SAP Concur home page, there is some information. However, it says to contact Expense RIVER, which seems to be some sort of internal help system at your company. It does mention contacting Expense RIVER for corporate card issues, but I imagine they can help with all types of expense related questions or point you to the correct place to get help. 

I did notice that you do have an expense report with three expenses where the timestamp did work and didn't give you an error. For the one giving you the issue, I see there are two receipts. Did you try just taking a picture of one of the receipts to see if that will work? 

I hope some of what I wrote will help you out. If you are using your mobile device, maybe Google how to set your mobile device to take pictures with the correct pixels. 

[ihatec0ncur]

I have had multiple occurrences where I upload clear, well lit, unaltered images which will still run into the same error no matter how many times I try.  So then what? I'm out of money? 
If your OCR system isn't functioning as intended, I'm not sure why that needs to be my problem and why I need to spend hours of my life re-taking and uploading pictures of receipts for it to ultimately fail and I give up.