Receipt Status "Tax Receipt" missing on Android, but not iOS or Browser

[TJC]

As the title suggests, iPhone users, and web browser users can see "Tax Receipt" in "Receipt Status", but Android users can only see the other two options. 

Has anyone had issues like this before? Can't access the support portal at the moment either, just produces an error. 

TIA

[PoojaKumatkar]

Hi @TJC ,

For the user's which you are referring to, can you please check below things and let me know:

1. Android user - what is the employee's country of residence set up in employee profile.

2. iOS user - what is the employee's country of residence set up in employee profile.

3. Web user - what is the employee's country of residence set up in employee profile.

I want to know whether they belong to same country or not. If yes and still android users are not able to see "tax receipt" option in android device then there is some issue.

If Android user belongs to different country and iOS/Web user belongs to same country then may be due to different country tax configuration, "tax receipt" option is not visible to Android users. This is related to backend tax administration configuration where we can set up country wise different receipt status option. So, I doubt, that could the case here.

Attaching sample screenshot for your reference: 

[Sez]

I have a user with the same issue. 

We know it isn't user configuration as it is happening to the same user. Accessing via the Android app shows the above, while accessing via the web shows all 3 options. 

At this stage I'm only aware of 1 user with the issue, but it is causing them annoyance as they work out in the field.  Most of our users have company issued iPhones, it's only the odd few using their personal Android phones. 

[PoojaKumatkar]

Hi @Sez , @TJC ,

Just now I tried creating expense report with expense entries in my android mobile app and observed the same issue.

However, below is my observation, I would like you to try the same and confirm:

1. Create fresh new expense report in mobile app

2. Create/add new expense in expense report (using + new expense option)

3. Create normal expense entry, under receipt status field, if any default status (tax receipt) is selected then also try to select some receipt status (receipt/ no receipt)

4. Fill in remaining required fields and save expense (on top right 3 dots , save option)

5. Now come out of that expense (using <- arrow) and again click on same expense line item which you just now saved and click and check receipt status field. This time it will show you all three receipt status (No receipt, Receipt, Tax Receipt).

This is what I have observed. Let me know your experience on this.

If same thing is happening with you then I think you can still manage but it will be time consuming to open each expense twice to update receipt status field. But yes, this should not happen, for that you can reach out to company Concur Administrator and request them to raise a support ticket with Concur.

Or you can ask user to not to update receipt status field in mobile app and update it on web and submit (if this is feasible for them). 

If this answers your query, then please mark solution as accepted.