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Hi, our company recently integrated our Concur Expense platform with QBO. Is it possible to configure where fields filled out by our employees in Concur end up on our QBO? Currently, the integration transfers the expense report title to the Memo section of all credit card expenses it enters, and is concatenating the expense type, business purpose, and vendor fields using colons (:) and entering that as the description line in QBO — which is incredibly frustrating.
It's not quite helpful especially as only the Memo is displayed in the overview for expenses on QBO largely, whereas the description line can only be seen once you click into an expense in QBO. Just seeing the expense report title as opposed to the description/business purpose for each expense means so many extra steps involved each time we want to look at multiple expenses!
Thank you very much in advance.
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@biancaDV QBO isn't my area of expertise, but I would suggest two things: 1. Contact your assigned SAP Concur Customer Success Manager or 2. Contact QuickBooks.