Processing a refund

[scotthaithcock]

I have an incorrect charge of 6.99 for a lunch I did. The company refunded the 6.99 so I have a negative 6.99 entry as well. How do I resolve these. They cancel each other out but I can’t delete the charges. 

[KevinD]

@scotthaithcock if both charges are still in your available expenses, add them both to the same report. They will zero each other out. If your company doesn't allow for a zero amount report, you will need to add some other expenses to the report. If you don't have any other charges, you will need to wait until you have some to add to the report. 

I would try to submit with the zero amount and see if it goes through or not. If not, then you'll need to wait for more charges.

[samasuraj]

Hi @scotthaithcock 

Topic: Processing a Refund

Please check the below. Hope this helps. (This is same as KevinD's response, but formatted well)

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Since the original $6.99 charge and the corresponding $6.99 refund cancel each other out, you do not need to delete either transaction.

Steps to Resolve:

1. Go to Expense → Available Expenses.
2. Select both the original +$6.99 charge and the −$6.99 refund.
3. Add both transactions to the same expense report.
4. The net amount will be $0.00.
5. Try submitting the report.

Important: If your company's Concur configuration does not allow zero-dollar expense reports, include other legitimate business expenses in the same report to bring the total above zero.

If you have no additional expenses, wait until you have another eligible expense to submit.

This preserves both transactions for reconciliation without deleting the corporate card records.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant