Problem with the Concur app

nogawe · ‎Aug 14, 2023

Hi

I downloaded the app (I have Samsung S10+)

I open the app and it is synched with my account,. The problem is that the screen is kind of grayed and i can't click on any button or menu. like the app is "Frozen"...

I tried to remove and reinstall but it didn't helped...

Any Idea?

rohanpatil · ‎Aug 14, 2023

Hi @nogawe ,

Although difficult to answer, I suspect that this has something to do with the android version on your phone. As per latest supported config documentation, Concur mobile app supports android version 8.0 and higher. However, the android versions 9.110, 9.111, 9.112 are being deprecated.

https://www.concurtraining.com/customers/tech_pubs/Docs/Z_SuppConfig/Supported_Configurations_for_Co...

Hope this helps.

Best regards,
Rohan

Best regards / Mit freundlichen Grüssen,

Rohan Patil
SAP Concur Community enthusiast
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nogawe · ‎Aug 14, 2023

Thanks @rohanpatil

My Android version is 12... So this should not be the issue...

rohanpatil · ‎Aug 14, 2023

Ok. Then I am afraid I cannot help. My earlier comments was because I saw that S10 has android version 9. Hopefully someone else can support.

Best regards / Mit freundlichen Grüssen,

Rohan Patil
SAP Concur Community enthusiast
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KevinD · ‎Aug 15, 2023

@nogawe did you try shutting down your phone and rebooting? Also, if you could provide some screenshots of what you are experiencing, that would be great. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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