This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Problem with the Concur app
Hi
I downloaded the app (I have Samsung S10+)
I open the app and it is synched with my account,. The problem is that the screen is kind of grayed and i can't click on any button or menu. like the app is "Frozen"...
I tried to remove and reinstall but it didn't helped...
Any Idea?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @nogawe ,
Although difficult to answer, I suspect that this has something to do with the android version on your phone. As per latest supported config documentation, Concur mobile app supports android version 8.0 and higher. However, the android versions 9.110, 9.111, 9.112 are being deprecated.
Hope this helps.
Best regards,
Rohan
Rohan Patil
SAP Concur Community enthusiast
✅Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Thanks @rohanpatil
My Android version is 12... So this should not be the issue...
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Ok. Then I am afraid I cannot help. My earlier comments was because I saw that S10 has android version 9. Hopefully someone else can support.
Rohan Patil
SAP Concur Community enthusiast
✅Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@nogawe did you try shutting down your phone and rebooting? Also, if you could provide some screenshots of what you are experiencing, that would be great. 🙂
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.