Posting Failed. AIS-POST-ERROR:

[Jnguyen230]

Hello,

I'm getting an error noting as Posting Failed. When i go to the audit trail within the description is says AIS-POST-ERROR: Error Posting Please recall to processor and re-approve. I've tried this but continue to still have this issue. Has anyone encounter this and have any solutions for this error? 

Note - I called QB to see if it's potentially their side and they said no. A suggestion was thrown out to disconnect and reconnect on QuickBooks but i didn't want to proceed in case it might cause an issue.

Thanks, 

[KevinD]

@Jnguyen230 I was looking at one of the reports that had the Posting Fail. I noticed that one of the expenses was listed as Car Rental, but when I looked at the receipt it was for United Airlines. I looked at the other reports where the posting failed and they all had one thing in common...the error details all mention the expense type Airfare. So, at least you can narrow that down. Something is going on with the Airfare expense type. You may need to look in QB to see if there is an issue there. 

[Jnguyen230]

Hi Kevin, 

Thank you for your response. One of the expense report I purposely changed to Car Rental to see if it would resolve the issue. When the original audit trail came up, it noted Airfare in the description so I wanted to give it a try and switched it over to Car Rental. Any suggestion on what I'm looking for within QuickBooks? I can confirm that we have that account still active in QuickBooks. We also had other employees used the Airfare code in previous expense reports. I appreciate any suggestions or guidance. 

One more - We had an expense report for just one item (conference). That expense report had the same Posting Fail issue as well. 

Regards,