Personal expense keeps reimporting

[dguenthner]

I am on vacation. My travel plans are in TripIt and the trip is set to NOT shared with Concur. Yet one of my hotel receipts is repeatedly getting added to my expense report. I delete the expense and six hours later I get the notification that it has been re-added. The receipt does not show up anywhere in available expenses.

[grodriguezproje]

Hi @dguenthner 

Could you please share screenshots of the before and after hiding sensitive data? would be easier to understand the topic and maybe provide a solution

[dguenthner]

[grodriguezproje]

Hi @dguenthner 

I believe this is a Concur Travel related topic and you are in the Expense Forum the one for travel is:

https://community.concur.com/t5/Concur-Travel-Forum/bd-p/ConcurTravel

[dguenthner]

The receipt continues to be imported into the Concur app's work expenses. That makes it an expense issue.

[grodriguezproje]

Hi @KevinD 

Have you heard about this topic before?. I'm still believe that this needs to be solved from Travel.

[KevinD]

@grodriguezproje not really. TripIt just shares with Concur, it shouldn't have anything to do with creating an available expense. 

[KevinD]

@dguenthner if the receipt is still there, please leave it so I can take a look. I don't recall having come across this issue before. Also, you said you are on vacation. I take it you have already checked out of the hotel and paid the bill, is that correct? 

[dguenthner]

I seem to be the canary in the coal mine for all manner of Concur glitches.

* The bill just reimported for the eighth time. I have left this one there for you to research. After the last time I deleted it from the report, I also deleted the final receipt from my email account.

* Our company does not issue corporate credit cards so all work expenses are charged on personal cards and then I submit the receipts via Concur.

[KevinD]

@dguenthner I see you have a VISA card on your profile, is this card a personal card?