Personal expense keeps reimporting

[dguenthner]

I am on vacation. My travel plans are in TripIt and the trip is set to NOT shared with Concur. Yet one of my hotel receipts is repeatedly getting added to my expense report. I delete the expense and six hours later I get the notification that it has been re-added. The receipt does not show up anywhere in available expenses.

[grodriguezproje]

Hi @dguenthner 

Could you please share screenshots of the before and after hiding sensitive data? would be easier to understand the topic and maybe provide a solution

[dguenthner]

[grodriguezproje]

Hi @dguenthner 

I believe this is a Concur Travel related topic and you are in the Expense Forum the one for travel is:

https://community.concur.com/t5/Concur-Travel-Forum/bd-p/ConcurTravel

[dguenthner]

The receipt continues to be imported into the Concur app's work expenses. That makes it an expense issue.

[grodriguezproje]

Hi @KevinD 

Have you heard about this topic before?. I'm still believe that this needs to be solved from Travel.

[KevinD]

@grodriguezproje not really. TripIt just shares with Concur, it shouldn't have anything to do with creating an available expense. 

[KevinD]

@dguenthner if the receipt is still there, please leave it so I can take a look. I don't recall having come across this issue before. Also, you said you are on vacation. I take it you have already checked out of the hotel and paid the bill, is that correct? 

[dguenthner]

I seem to be the canary in the coal mine for all manner of Concur glitches.

* The bill just reimported for the eighth time. I have left this one there for you to research. After the last time I deleted it from the report, I also deleted the final receipt from my email account.

* Our company does not issue corporate credit cards so all work expenses are charged on personal cards and then I submit the receipts via Concur.

[KevinD]

@dguenthner if you are willing to try something out, you could turn off the e-receipt option for the card you used to pay for that hotel expense. See if that will prevent the bill/receipt from importing. 

Do you know where to do this?

[dguenthner]

I couldn't see how to turn off the e-receipt setting in the website (or the credit cards at all in the app) so I deleted them altogether.

I found all three hotel receipts from my vacation in "available expenses" and deleted them.

And within 10 minutes, the most troublesome of the three invoices was added back to that reporr.

[KevinD]

@dguenthner Okay, I do know one option to keep the item from being added to your report automatically. It is to turn off Expense Assistant. That is the feature that is automatically creating your expense reports and adding e-receipts, reservation items, and ExpenseIt items to your report for you. If you set the highlight option to None, Expense Assistant will turn off. 

As for the E-receipt and deleting the cards on your profile, that should have prevented the receipt from coming in again. Maybe it needed a little more time to synch. 

[KevinD]

@dguenthner I see you have a VISA card on your profile, is this card a personal card? 

[dguenthner]

I think I see what is happening. When the hotel sends me the invoice at the end of the trip, Tripit doesn't match the receipt to the existing (not shared) trip, but instead creates a new trip that defaults to sharing with Concur.