Pending card transaction not coming through 2 weeks

[Karishma]

I have had pending card transactions dated from 25th and 25th July. I have uploaded Receipts for these transactions but the card transaction has not come through for me to submit this to an expense report. I know of one other colleague who has the exact same issue for card transactions dated on the same dates... Card transactions from later dates have already come through and I have been able to submit these to a report for expensing. It is just the ones on the above dates that haven't come through. 

Also i am based in the UK but for some reason my expense limits for lunch etc is based on Euros which has changed from GBP.. can this be resolved

[cjmarimo]

Hello @Karishma ,

Card transactions dated July 25 and 26 should automatically appear in Available Expenses once the bank has transmitted the data to Concur. While some transactions can take several days to be imported, the fact that more than two weeks have passed and transactions from later dates have already been loaded successfully suggests an isolated issue. Since another employee is experiencing exactly the same problem for the same dates, there may be an issue with the bank feed, the import of those specific transactions, or the transactions may have been hidden in the system. This case should be reviewed by your company's Concur administration team or by the department responsible for managing corporate credit cards.

Regarding the currency change, if you are based in the United Kingdom but your meal and other expense limits are now displayed in EUR instead of GBP, it is possible that the reimbursement currency associated with your profile or another administrative setting related to your user account has been changed. In Concur, the currency used for reimbursements and certain expense limits depends on both the user's profile configuration and the settings defined by the company. Therefore, it would be advisable for your company's Concur administrator to review your profile settings and restore GBP if appropriate.