Payment Advice not received since 12 days

[Chandan14]

Hi team,

This is the first time when my expense was approved on concur for payment processing on 9-10 April 2026 but still the payment advice has not received or the payment.

Please help me in this as too much expense incurred during client visit.

[PoojaKumatkar · Accepted solution]

Hi @Chandan14 ,

I recommend raising an IT support ticket or contacting your local Concur Administrator, as they are best positioned to investigate this further. 

If this answers your query, then please mark solution as accepted.

[PoojaKumatkar · Accepted solution]

Hi @Chandan14 ,

I recommend raising an IT support ticket or contacting your local Concur Administrator, as they are best positioned to investigate this further. 

If this answers your query, then please mark solution as accepted.

[Chandan14]

shall i mail directly to finance regarding this as this is already forwarded from concur to processing payment where it is stuck for a long time.

[PoojaKumatkar · Accepted solution]

Hi @Chandan14 ,

As suggested by Kevin, you can refer to the previously paid report. In the audit trail, check who approved those reports from the Processor queue. If you find any names there, you can reach out to them via email.

If no names are visible, you can contact the finance team by email and share your report details along with the payment issue. They should be able to investigate this further with the respective payment team.

If this answers your query, then please mark solution as accepted.

[KevinD]

@Chandan14 unfortunately, payments are anything we can help with here on the Community. You will need to reach out to either your Finance, Accounting, or Payroll department to get help with this. 

If you go back and look at previously paid reports you can view the Audit Trail. There you might see names of people that gave your previous reports final approval. Then you could reach out to them. 

[Chandan14]

I raised a ticket and parallel connected to finance team but reply was your case is being discussed. I am continuously asking them to release the amount which is sent for payment except one hold amount of which EP approval is in progress. But Still not getting enough positive response. 

[KevinD]

@Chandan14 interesting. Not sure what the discussion would really be about concerning your expense report. Was there an expense that was a really high amount or was the report total a pretty significant amount? 

I'm not sure what else you can do. Seems like you have been diligent, but something is causing them to delay the payment. I wish I had a better answer, but the resolution has to come from your finance team.