PDF Receipts

[KevinF]

I have several users that when they receive an email with the pdf receipt (from Amex typically), they select the add then select “share”. They select the concur app, which opens and asks if they wish to upload the receipt and then confirm.

Until ~3 weeks ago, this worked fine. Now they get a message in concur: “the selected pdf is either corrupted or password protected and cannot be uploaded”.

Please review and correct. If this method is not viable anymore, please tell me how to upload receipts into concur for expenses.

[KevinD]

@KevinF is the receipt an attachment to the email or is it embedded in the email? If it is an attachment, have them forward the receipt to: [email protected]. To use this option, they must have verified their email address on their Concur profile. 

If the pdf is embedded into the email, the receipt forwarding probably won't work. Instead of sharing, they could try saving the pdf to their device. Then open their expense report, drill into the entry that needs the receipt and add the receipt from there. Even if the share option did work, the users will still need to do the steps I just mentioned to upload the receipt image to the correct expense.

[KevinF]

Hi KevinD

So just to be clear the way he use to do it no longer works?