Outstanding Corporate Card Transaction

[TimGarland]

I keep receiving the "You have 1 outstanding credit card transactions that have not been submitted which are approaching 30 days. It is imperative to submit your corporate card transactions in a timely manner to avoid card suspension, cancellation or potential late payment fees" but there are no outstanding payments in Concur. There are, however, duplicates of payments made and late payment fees which I have paid but am unable to delete. From previous posts, I understand that this can be resolved by my company card administrators. Are you able to provide contact information for them, please?

[MitsiD]

I am having the same problem. I was told to contact citi.northamerica@parker.com

[jgardner]

Be sure to check that the expense is not on a report. Have your admin run a cognos report (unsubmitted transactions) to pin point which transaction the email may be referring to. 

[MitsiD]

@jgardner In my case, this involves a duplicate transaction. I contacted Citi, and they informed me that they do not see any duplicate charge. The amount has already been paid, and I have no outstanding debt; however, Concur keeps notifying me that there is a transaction available for 30 days. I have been attempting to delete it, but so far, I am still waiting to receive assistance.

[KevinD · Accepted solution]

@TimGarland in my experience I find that the issue is caused by an old expense sitting on a report and users forget to look at all reports they currently have that are unsubmitted to see if the transaction is there. 

It can only be in one of two places: currently on a report or in your Available Expenses list. 

BTW...once you find the expense, it needs to be on its own report. It cannot be mixed with recent card transactions or out of pocket expenses. 

[TimGarland]

Hi Kevin, thanks for the reply and sorry for not noticing at the time. They are in my "available expenses", but I am unable to delete them, do you have any idea how I would proceed to fix this, please?