Opt out option for receipt capture confirmation emails

[tbowman]

We are recently receiving confirmation emails for every receipt that is sent to the system. According to Concur support there is no way to opt out of these emails.  They are causing all SAP Concur emails to become white noise which is most unproductive. I would like to suggest an "opt out" option for the receipt processing confirmation emails.

email is sent from donotreply@concur.com and The email reads: 

The receipt has been successfully processed and is now available in Expense.

*This is a system-generated email. Do not reply as it will not be seen.

[GrantC]

Hi @tbowman, I don’t come around the community very often, but I did today by chance. While trying to avoid getting involved in the conversations about the recent UI changes, I came across your post and wanted to share something for you to try.

In the Expense Preferences section of every user’s profile, in the "Send email when…" section, there is a setting called “Faxed receipts are successfully received.” If this setting is enabled for a user reporting this issue, try having them disable it, save their profile, and then email a receipt. Although the setting specifically mentions faxing, I suspect that this will resolve your issue.

If it does, you can instruct your current users to disable it. When creating new users manually, ensure that the setting is not activated. If you’re creating users via one of the imports, be sure to set that field to “No” in the import files.

Thanks,

[tbowman]

Thank you for the suggestion! unfortunately it did not fix this specific issue. I adjusted the setting yesterday and today sent a receipt and received the email confirmation. It would be great to be able to opt out of these. 

[KevinD]

@tbowman if what @GrantC suggested works, could you come back here and please let us know. This might also help others in the future. 

[jvita]

This was discussed in the August release notes: https://help.sap.com/docs/CONCUR_EXPENSE/e3c88ad9ff4342849305e7cd9aa9c9d4/4efa17f6e36f47afb3aea3d97a...

If this feature is not useful for you, you can submit a request through Customer Influence for an option to disable it and they may consider it: https://influence.sap.com/sap/ino/#/

"Previously, users had to manually log in to their profiles to check if the receipts they emailed to receipts@concur.com, receipts@expenseit.com, or receipts@eu.concursolutions.com were processed. Expenses were created in Concur without notifying users. They only received notifications for failed receipts.

Now, Concur Expense offers an improved method for notifying users when receipts are processed: users receive email notifications when receipt creation from email is successful. This feature is useful for ensuring timely updates and streamlining expense management."