Only business email addresses can be verified. - how do I change this

[AmandaFS]

Hi,  We have recently had an expansion on our platform and it appears users cannot add their personal email addresses to their profile settings for verified email accounts.

Is anyone able to advise how I change this on our company profile to allow users to verify their 'non' business email addresses.

Many thanks

[mmcunningham]

I had the same issue about a week ago or so, but when I went back in to check on it a few hours later the "verify email" option was available and I was able to verify my email.   As an ex-Concur administrator I don't ever remember there being a company setting required to make this work.   KevinD from Concur Community had responded to me under that thread indicating that personal emails were allowable, so see if now after a few hours the verify email option is available or see if you can get a message to KevinD as he may be able to assist. 

[grodriguezproje]

Hi @mmcunningham ,

I was talking with @AmandaFS and she found the solution testing together the feature she will post her findings 😊.

[AmandaFS · Accepted solution]

Hi Many thanks for your assistance Gustavo. We now have the solution of delegates entering the claimants email address in the subject of the email, so it uploads to the claimants user profile.

[grodriguezproje]

To give everyone more insights about this. @AmandaFS Amanda was trying to send receipts received by email, that's why she was asking to very different email addresses within one profile, because also she needed her delegate for example to send this receipts within an email to her profile, so during our testing we found that:

- Both users (the one that will ask for the reimbursement of the report and the delegate) must have a verified email address in their profile.

- If a delegate want to send a receipt within an email to another user profile, in the subject of the email at the beginning, they need to write down the other person's email. In this way instead of the person that is sending the email will be the one indicated in the subject of the email that will received the receipt in the profile.

I hope this helps others 

[KevinD]

@AmandaFS I just want to make sure it is clear that users CAN add personal email addresses to their profile and verify them. If it weren't an option, we wouldn't allow more than one email address to be verified because most people only have one business email address. 🙂

If you are a Concur Expense only customer, you can have three total email addresses verified. If you are Concur Travel and Expense, you can have a total of five email addresses verified.