No Rates Found for the Date Provided-Concur Mileage Expense Error

[Sdc77]

All,

I’m an employee who is trying to process my expense report, but I’m unable to enter information into the actual mileage expense. Under Transaction Date, there is an error message saying, “No rates found for the date provided.” I’ve tried everything, but cannot get this message to go away. Any help would be appreciated as I have to submit this soon.

Thanks!

[Sdc77]

This issue has occurred with at least one other employee that I know of.

[Samwalker]

I’m having the same issue, just posted about it myself - didn’t see your post sorry!

[KevinD]

@Sdc77 the fact that two of you have the same issue tells me it is a global issue. Well, by global I mean affecting more than one customer. Where are you located? Trying to see if this is related to certain regions or everywhere. 

[Sdc77 · Accepted solution]

Good Evening Kevin,

I’m located in Fayetteville, AR.

[Sdc77]

Kevin,

Thank you for your help. The error message has been taken care of.

[Samwalker]

I am located in Manchester, United Kingdom.

[PoojaKumatkar]

Hi @Sdc77 , @Samwalker ,

To resolve this error, admin needs to maintain rate in car configuration. You can reach out to your company Concur Administrator and ask them to check and update the rates. Once they update, this issue will get resolved.

Attaching article for your further reference.

If this answers your query, then please mark solution as accepted.

[Samwalker]

Other people in my company don’t appear to have the same issue, so I don’t think it’s an issues with my company’s settings.

[PoojaKumatkar]

Noted @Samwalker. Then let Kevin investigate this issue from his end.