New Users Not Receiving Travel Confirmations

[nicolesantiago]

The new user isn't receiving emails from this address:  noreply@concursolutions.com

Emails from this address come after someone has booked a trip through Concur.  The email has the preliminary booking and populates to calendars. 

I put in a ticket with our IT department and they said she hasn't received any emails from this email address.

This leads me to believe that it is on the Concur end.

What are your thoughts on this?

Thanks!

[KevinD]

@nicolesantiago you said a "new user", so it is just happening to one user? I ask because if that is the case, then my thought would be there is something going on with the user's profile/email. If it were happening to multiple users, then I would say it is something on the Concur end. 

Many times a user's email is put on a Suppression list. There isn't any notification that this has happened, so submitting a case is the best option to see if that is the case. I would normally ask if any other emails from SAP Concur are coming in for that user, but since they are a new user, they probably haven't used the system enough yet.